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Contact Us

On this page:

Hours of Operation

English-speaking customer service agents are ready to assist you Monday - Friday from 8:00am to 6:00pm. The call center is closed for Gambian and U.S. holidays.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status. If your passport is ready for pick-up, please bring supporting documents and collect it in a timely manner. If your passport is not collected in a timely manner it will be sent back to the Embassy or Consulate.



Email: Send an email to [email protected] and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: To speak with a call center representative, please contact the call center using any of these numbers:

Callers in the Gambia: +2204384444

Callers in the US:  +17035202572

Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Email: To reach a customer service representative via email, please write to us at:

Contact Address

Skype for Business: To use Skype for Business to speak to a customer service representative during regular hours of operation, add a new contact to your Skype for Business account with the Skype for Business name  [email protected].

Skype Me?!

Chat: To chat with a customer service representative, please click the image below.

Reporting Fraud

Please contact us at [email protected] if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.

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